We are thinking about other models to organize the incoming call/email volume we receive from families and school districts. We’ve heard that some states have an ombudsman system, or dedicated staff whose primary job it is to assist the public and distric

We are thinking about other models to organize the incoming call/email volume we receive from families and school districts. We’ve heard that some states have an ombudsman system, or dedicated staff whose primary job it is to assist the public and districts with these general questions and can collaborate with staff for more specific answers as necessary. Would anyone be willing to share their model with us? What has worked well and not worked well? What tips do you have? Do you have a job description you’d be willing to share?