Indicator: Clear and consistent messaging is developed to explain the dispute resolution system and each of the available processes.

Key messages to explain the dispute resolution system and available processes are developed. Spokespersons, including program representatives and involved stakeholders, are aware of and use the agreed upon language.

Examples: slogans, key messages, standard talking points for all informal and formal presentations

Critical Questions for Consideration

  • What guiding principles and key messages will be communicated to stakeholders?
  • How are these principles and key messages integrated into materials and presentations?
  • Have these messages been shared with spokespersons?