Training & Professional Development

Indicator: Personnel and practitioners are provided initial training and continuing professional development opportunities in alignment with articulated standards of practice. 

Opportunities offered are responsive to identified needs and assist personnel and practitioners with knowledge and skill development. Performance data are considered when developing professional development activities.

Examples: in-person training, webinars, conferences, facilitated group reflections on a practice, community-of-practice listservs

Critical Questions for Consideration

  • How are dispute resolution personnel and practitioners introduced to the DR system and their role and responsibilities within it? What information, including job aids, are provided as part of their orientation?
  • What training opportunities are provided each year?
  • What strategies are used to promote a culture of learning?
  • How might a learning community be utilized to support continuous learning and performance improvement?