Our monitoring team is thinking about including complaint information in our discussions to inform our professional learning and support for LEAs.  However, we do not have a very good database for our complaint system, so we are trying to think about the

Our monitoring team is thinking about including complaint information in our discussions to inform our professional learning and support for LEAs.  However, we do not have a very good database for our complaint system, so we are trying to think about the most efficient way to summarize this information so we can effectively support LEAs. Has anyone been involved with incorporating this type of data into their monitoring systems?  It would be really helpful to hear your process and whether the state and the LEAs have found the resulting support beneficial.