When a complaint comes in, we assign it a case number and open a file on our database. The complaint is reviewed and the complainant is called to clarify issues/claims, as needed. Upon review, if the complaint does not meet the requirements of a complaint
When a complaint comes in, we assign it a case number and open a file on our database. The complaint is reviewed and the complainant is called to clarify issues/claims, as needed. Upon review, if the complaint does not meet the requirements of a complaint (e.g. alleges something that, even if true, is not an IDEA violation), the open complaint is dismissed and closed. Is this how your state would proceed (open and then dismiss)? Or, using my example, would the complaint not even be opened in the first place?