Written State Complaints

Are you aware of any training for complaint investigators?  

I am writing to gather some information about other state complaint systems to help us with our its improvement efforts. My questions for you: 

We are looking for information around how other states handle SEA initiated state complaints against an LEA. Specifically, what process(es) do you use to do so under the general supervisory authority in 23-01 and are there certain situations or circumstances in which that process is done?

Our State does not make IDEA State complaint decisions publicly available as IDEA and our Special Education Rules do not require us to do so. We have received an increasing number of requests from the public for these decisions and have denied them based on the current requirements as well as the fact that it can be difficult to meaningfully redact the decisions in a way that protects Student PII yet makes the decision understandable. Do other states make State complaint decisions publicly available?

I am doing some research on online filing systems for complaints/due process.   Would anyone who uses an outside vendor for such a system share the company name with me? 

We have received several complaints lately that involve the interpretation of a 2^nd circuit case: https://law.justia.com/cases/federal/appellate-courts/ca2/19-644/19-644-2020-09-17.html

I was wondering if anyone has had to interpret this case yet for their complaint investigations.

We are looking into adding IEP Facilitation to our dispute resolution options.

We are looking for feedback and information related to:

• Where did your IEP Facilitators receive training
• Steps you took to launch Facilitated IEP's (how do parents/districts access the service, parameters around use, scaling of service, brochures/marketing)
• Evaluation Tools Used

Our State contracts with administrative law judges to conduct due process hearings. We’ve had a complaint related to the process, for example, allegedly failing to follow the requirements of 34 C.F.R. § 300.515 regarding a hearing or reviewing officer granting specific extensions of time. I’m curious if anyone has handled a similar complaint before. If so:

Some states have reported that they have dedicated teams that monitor the implementation of corrective actions assigned through monitoring and dispute resolution.  If you’re one of those states, could you please let me know how you handle that?  For example, what is the process for referring noncompliance to the corrective action team? What coordination occurs between the investigation/monitoring team and the corrective action team to ensure that the corrective actions are understood and implemented in full?

Are seeing an increase in contentious petitioner/plaintiff attorneys and if so, how are you managing this?