Indicator: Dispute resolution program personnel and practitioners are responsive to cultural and linguistic needs and engage in ongoing training.
Staff composition and training have implications that impact stakeholder perceptions of impartiality, fairness, and accessibility. Awareness of how issues such as power, privilege, biases, and inequity impact practice is necessary to create an environment encouraging productive conversations and effective dispute resolution.
Examples: cultural awareness and responsivity, respect, bilingual and bicultural practitioners
Critical Questions for Consideration
- What opportunities exist for staff and practitioners to develop and improve their cultural and linguistic competency?
- How do you identify staff needs for professional development in this area?
- What strategies might be used to encourage and empower staff and practitioners to engage in conversations that surface and address biases?