The purpose of this study was to identify the issues that arise in schools in relation to grievance in special education and to discover whether mediation may be a useful option in the resolution of grievances. The perspectives of parents of students with disabilities and primary principals were explored through the use of interviews, questionnaires, and focus groups. The children of the parents interviewed were all of primary school age and varied in the extent of their abilities. Participants described their perspectives in terms of qualities that were valued and those that were not. There were similarities between the information from parents and principals. All agreed that communication, the development of clear processes and teacher training could be improved. It was also agreed that medication would probably be a helpful recourse. The study draws on the comments of parents and principals to construct a set of recommendations to deal with grievance issues. (Abstract from author)
The Center for Appropriate Dispute Resolution in Special Education
Supporting the prevention and resolution of disputes through partnership and collaboration